Terms and Conditions

Welcome! I am delighted that you are embarking on your Food Freedom journey with The Food Freedom Fairy®.  Please familiarise yourself with the terms and conditions below before you enter into a programme or coaching programme or event.

Online Portal:

Academy members will have access to the online portal. Your lessons will be released weekly from the date you join. Support will be offered via the coaching sessions as agreed in the package you have purchased.

If you are purchasing an online programme without academy access then it is your responsibility to work through the programme(s) without additional support from The Food Freedom Fairy®. 

Coach Role:

(For those entering the Academy, beginning Private Coaching or attending an In-person Event)

As your coach, accountability partner, and personal cheerleader, I am here to motivate you and help you make the lifestyle changes you want to accomplish. The coach relationship is professional and strictly confidential.

1:1 / Group Coaching: 

The coaching sessions will take place via Zoom or another agreed online platform. Handouts or video links will be shared via email or via The Becoming You Academy® portal. 

In Person Events:

In-person events and VIP Days will take place at agreed or advertised venue.

Calls/Sessions: 

1:1 and Group calls range from 30-90 minutes depending on the nature of the call, your needs / the needs of the group.

Changes/Cancellations:

1:1 Calls

If you need to reschedule or cancel your session, please do so 48 hours in advance.

You are responsible for payment of any missed session(s) not cancelled at least 48 hours in advance during business hours (i.e. Appointments scheduled for Monday must be cancelled before the weekend by Friday). Please email hello@foodfreedomfairy.com to cancel your appointment.

In the event that you are late, I will wait 15 minutes before cancelling your appointment. Please be advised in the event you are late, your appointment may not be extended.

I will do my best to work with you in an emergency.

 

Group Calls

You will be responsible for attending calls to suit your timetable and needs. A schedule will be released outlining the weekly group call times.

Group calls are an opportunity for you to be coached through any obstacles, but also for you to share your wins and set your intentions and action steps for the following week so that you are accountable to the group and The Food Freedom Fairy®. You are free to share what you are comfortable discussing and will never be asked to share anything you don’t want to. 

You may communicate via chat and turn off your camera if you don’t wish to be identified. All group calls are confidential and therefore not recorded. All members are asked to respect the privacy of those within the group.  You must not discuss others’ journeys with anyone outside of the call.

In-person Events

During group events there is lots of opportunities for discussion and sharing. However you will never be asked to share and should only discuss what you are comfortable sharing. All events are confidential and the group will be reminded of this at the start of the day. 

As with any coaching day, it is your responsibility to take the aligned action following the event.

Should you wish to cancel your place please contact hello@foodfreedomfairy.com Refunds will be at the discretion of The Food Freedom Fairy and will depend on venue hire agreements / catering agreements.

 

Contact between sessions: 

If you have signed up for a 1:1 Coaching Programme you have my full support between sessions. Please communicate with me as often as you would like via email or WhatsApp.

If you are an academy member please bring your questions to the group calls. Often other academy members will be experiencing similar challenges or have similar questions so it is helpful to share, support and learn together.

 

Payment: 

Online programmes, Academy membership and 1:1 Coaching are payable in advance.

Academy payments will be taken each month. You can cancel your membership at any time.  If you would like to cancel your membership you can email hello@foodfreedomfairy.com. 

Payment for any programme is non-refundable once sessions have commenced or you have accessed the online portal.

Payment for in-person events are at the discretion of The Food Freedom Fairy.

 

Client agreement:

I understand that I am fully responsible for my well-being during my sessions, including my choices and decisions. I recognise that coaching is not psychotherapy or any form of medical treatment.

 

I understand that the relationship I have with my coach is designed to facilitate personal exploration and move towards greater health and well-being. I understand that we will work together to determine the lifestyle changes needed and to develop a plan for achieving those goals.

 

I understand that my results are my responsibility; whilst my coach can give me guidance and support, only I can implement changes in my life. 

 

I understand that coaching does not treat mental disorders, and I understand that habit change coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.

 

I understand that if I am currently in therapy or otherwise under the care of a mental health professional, it is my responsibility to consult with this person regarding the advisability of working with a coach and that this person is aware of my decision to proceed with the coaching relationship.

 

I understand that information will be held confidential unless I state otherwise, in writing, except as required by law.